Ruffwear Trail Tested Promise
Ruffwear's Trail Tested Promise Guarantee
Ruffwear are dedicated to making the best dog gear on the planet. All of their products are rigorously field tested and proudly guaranteed against defects in materials and craftsmanship. If anything is wrong with your Ruffwear product, they will work to make it right.
If you have purchased a Ruffwear product from us that you believe has a defect or that you are unsatisfied with, please get in touch with us as we would like to help try to resolve the problem.
The guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:
- Improper use or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire.